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Solution

Customer Engagement

Customers expect their service-provider to inform them proactively, in real time and through the channel of their choice about the status of their service request.. FSE’s Customer Engagement Module offers service organizations multiple bi-directional communication channels. This allows their customers to enjoy greater insight into the service process, from the moment he or she has a need for service to the completion of the work, significantly improving the quality of service.

FSE’s solution for Scheduling & Dispatch offers the following:

If you would like to know more about ClickSoftware’s capabilities regarding Customer Engagement, click here.

Other solutions

Strategic Planning & Forecasting

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Scheduling & Dispatch
 

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Customer Engagement
 

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Workforce Mobility
 

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Artificial Intelligence
 

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